Healthcare  accounts for only 18% of the workforce, but 48% of workplace violence happens to people working in health care occupations. In fact, the government reports over 9000 healthcare workers per DAY are victims of workplace violence. Workplace violence is the leading cause of death for supervisors and managers.  Taking steps to address workplace violence directly benefits employers by:

• Reduced exposure to liability and enforcement action in the event of an incident.  (Related lawsuits result in average settlements of $500,000 and average jury awards of $3 Million.)
• Maintaining job satisfaction and reducing employee turnover.
• Establishing a healthcare organization as an employer of choice.
• Providing protection from increased Worker’s Comp and other insurance premiums.
• Preventing adverse impact on the quality of patient care.

Benefits of a Best Defense Program: The Joint Commission’s Environment of Care standards require health care facilities to address and maintain a written plan describing how an institution provides for the security of patients, staff and visitors. To be effective this written plan should include workplace violence safety training.  OSHA Guidelines mandate training on the concept of “Universal Precautions for Violence”, i.e., that violence should be expected, but can be avoided or mitigated through preparation.  Employees should receive regular training covering:

1. Early recognition of escalating behavior or warning signs. 
2. Ways to prevent and/or de-escalate volatile situations.
3. Responding to violent situations.

Training programs should involve all employees, including supervisors and managers.  Failure to include appropriate safety training in your workforce violence plans and policies may actually increase the risks they were intended to address.

Best Defense USA provides workplace violence training for frontline employees includes:

• Scope and impact of workplace violence
• Tactics to recognize and avoid dangerous persons and situations
• De-esculation of agitated perons
• Effective actions to take if threatened or confronted by workplace violence
• After incident reporting and care



"The staff was extremely positive about your presentation and have asked that you return once per year for a refresher. One of our "difficult to please or impress" nurses not only told her cohort how good the in-service was, told her she MUST NOT MISS the in-service if you return. Believe me, those two are NEVER happy with any in-service and they have a decade + of criticism-you beat that record!"

KW, Director Home Care

The Violence Triangle© 

Our unique ”Violence Triangle” model simplifies understanding and responding to violence..  For years fire safety instructors have used the “Fire Triangle” to illustrate a simple, but important concept; for combustion to occur there must be three components, heat, oxygen and fuel.  Remove any one and there’s no fire.  That’s all the fire science theory most people will ever need.

The Violence Triangle illustrates the three sides of the triangle with Opportunity, Ability, and Intent. This simplifies the decision-making process, saving time and allowing better decision making.  To be safe from violence just eliminate one element, using the strategies, tactics, and techniques provided in this training.